CBIZ, Inc.
cbiz.com ↗In their words
“For our Employee Benefits business, we saw a strong production and increased service revenue with client retention well above 90%.”
“We enjoy very high rates of client retention at approximately 90%”
“Client Retention rates are over 90% and they improved even further last year”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (8)
Retention rate (Employee Benefits): 90% (Q2 2023) — “For our Employee Benefits business, we saw a strong production and increased service revenue with client retention well above 90%.”
Retention rate: 90% (Q3 2022) — “we enjoy very high rates of client retention at approximately 90%”
Retention rate (Employee Benefits): 90% (Q4 2021) — “Client Retention rates are over 90% and they improved even further last year”
Retention rate (Employee Benefits and Benefits & Insurance Group): 90% (Q3 2021) — “retention rates of over 90% with our employee benefits business and for many of our other businesses”
Retention rate: 90% (Q4 2020) — “we generally enjoy very favorable client retention rates in the 90 percentile range...improved those retention rates”
Retention rate: 90% (Q2 2020) — “we generally have about a 90% retention rate across all of our clients”
Retention rate: 90% — “the stickiness that we enjoyed with our clients, which allows us to maintain the 90% client retention rate”
Retention rate: 90% (Q2 2010) — “Our client retention rates continue to hold at the 90% rate.”
Lighthouse companies in Business services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.