Willis Towers Watson Public Limited Company
wtwco.com ↗In their words
“We've got client retention rates in the high nineties”
“Sustained client retention rates in the mid-nineties”
“Sustain client retention rates in the mid-90s”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (13)
Retention rate (Wealth (pensions consulting)): 99% (Q1 2025) — “we've got client retention rates in the high nineties”
Retention rate (CRB): 95% (Q1 2025) — “sustained client retention rates in the mid-nineties”
Retention rate (Risk and Broking): 95% (Q2 2024) — “sustain client retention rates in the mid-90s”
Retention rate (Risk & Broking): 95% (Q1 2024) — “sustained client retention rates in the mid-90s”
Retention rate (Health, Wealth, and Career - retirement and outsourcing): 98% (Q4 2023) — “excellent 98% retention rate for our retirement and outsourcing businesses”
Willis Towers Watson is positioned for growth on increasing organic commissions and improving customer retention levels.
Retention rate: 93% (Q2 2018) — “we have 93% retention rate in our clients”
Willis Towers Watson selects Relativity6 platform to predict and optimize customer retention and win-back activities.
Retention rate (Corporate Risk & Broking - North America): 95% (Q1 2018) — “retention rate of 95%, up three percentage points as compared to last year”
Retention rate (Corporate Risk & Broking): 93% (Q4 2017) — “Client retention was approximately 93% this quarter”
Retention rate (Corporate Risk & Broking): 92% (Q3 2017) — “Client retention was approximately 92% this quarter”
Retention rate (Corporate Risk & Broking): 90% (Q3 2016) — “our retention rate is in the low 90s”
Retention rate: 91% (FY2008) — “1 percentage point improvement in client retention rate to 91 percent, compared with 90 percent in 2007”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.