UniFirst
unifirst.com ↗In their words
“We remain confident in our ability to drive continued improvement in customer retention as key leading indicators such as NPS scores and customers under contract continue to trend positively.”
“Our KPIs around contract renewals and NPS scores, for example, continue to trend favorably. In the second quarter, we also saw notable improvements in customer retention compared to the same quarter a year ago.”
“And we think that NPS score is the best way sort of unfiltered. We can get that feedback from our customers to say how we're doing.”
NPS disclosures (4)
We remain confident in our ability to drive continued improvement in customer retention as key leading indicators such as NPS scores and customers under contract continue to trend positively.
Our KPIs around contract renewals and NPS scores, for example, continue to trend favorably. In the second quarter, we also saw notable improvements in customer retention compared to the same quarter a year ago.
And we think that NPS score is the best way sort of unfiltered. We can get that feedback from our customers to say how we're doing.
And over the last year, we have introduced for the first time a more formal NPS program with our customers. And I would say, it's growing in terms of responses and so on.
Retention disclosures (5)
UniFirst's Always U launch could support customer retention and new contract wins.
UniFirst to be acquired by Cintas after demonstrating steady growth and strong retention.
UniFirst reported meaningful improvements in customer retention following two years of increased churn.
UniFirst earns Selling Power's 50 Best Companies list, highlighting focus on customer retention and experience.
UniFirst's fourth-quarter 2019 earnings call highlighted higher customer retention and record new account sales.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.