Ceridian
dayforce.com ↗In their words
“Ceridian HCM reports net revenue retention of 110% through expansion of Dayforce Wallet digital pay solution.”
“Dayforce gross revenue retention rate for the fiscal year ended December 31, 2024, an increase of 90 basis points year-over-year”
“Annual Dayforce gross revenue retention rate was 98.0% for the full year of 2024, compared to 97.1%.”
NPS disclosures (1)
Dayforce earned a 50 employee net promoter score (eNPS) as highlighted in its annual ESG report.
Retention disclosures (10)
Dayforce earnings update noted that operating results are sensitive to customer retention.
Ceridian emphasizes customer retention and net revenue retention as critical indicators for its Dayforce business model.
Ceridian HCM reports net revenue retention of 110% through expansion of Dayforce Wallet digital pay solution.
Gross revenue retention: 98% (FY2024) — “Dayforce gross revenue retention rate for the fiscal year ended December 31, 2024, an increase of 90 basis points year-over-year”
Gross revenue retention (Dayforce): 98% (FY2024) — “Annual Dayforce gross revenue retention rate was 98.0% for the full year of 2024, compared to 97.1%.”
Gross revenue retention (Dayforce platform): 97.1% (FY2023) — “Annual Dayforce revenue retention rate of 97.1%”
Gross revenue retention (Dayforce): 97.1% (FY2022) — “Annual Dayforce gross revenue retention rate of 97.1%”
Ceridian expects client retention to return to normal in the first and second quarter of the new year.
Ceridian recognized by Gainsight for customer success excellence and driving retention.
Retention rate (Human Resource Solutions): 88% (FY 2002) — “Healthy order growth, along with a customer retention rate that exceeded 88 percent for 2002, indicates that our HRS business continues”
Lighthouse companies in Business services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.