Transport & logistics
Freight, parcel, rail, trucking, shipping, ride-hailing and car rental. The companies below lead this vertical in what they say publicly about customer experience: how they score, how often they report it and what they disclose about retention.
Lighthouse companies
Ranked on disclosed NPS (how often and how recently), Fortune 500 and listed status, and retention reporting. Click a card for every disclosure and its source.
“This lack of focus on, and care for, the customer is evidenced by their low net promoter scores — according to XM Institute’s annual net promoter score benchmark study, t…”

“J.B. Hunt achieved an NPS of 58 and overall customer satisfaction score of 4.6/5 in the latest JOC Survey, earning its sixth straight Best Overall Intermodal Provider rec…”

“This resulted in a 74% reduction in pickup concerns and a Net Promoter Score, or NPS, of 48 for this journey, which is an all-time high for UPS.”
“Herc Rentals (NYSE: HRI) improved its Net Promoter Score to 44 according to its 2024 Corporate Citizenship Report.”
“Montway Auto Transport reports a Net Promoter Score of 76, far exceeding the industry average, and was named to the Inc. 5000 list.”
“Roadway Moving reported a Net Promoter Score of 93.”
“SEKO Logistics announced a record Net Promoter Score of +81 for H1 2026, building on prior scores of +68 and +71.”

“Our Net Promoter Score rose five points overall to 32, and among our top-200 customers by revenue, it climbed to 43”
“Speedy Freight currently boasts a Net Promoter Score of +85, indicating a high level of client trust and loyalty.”
“Saudia Cargo recorded NPS of 57, reflecting growing customer confidence, as it adds four Boeing 777 freighters to fleet.”
“GEODIS reports Net Promoter Score of +39 in 2025 customer survey, up from +36 the previous year, reflecting increased customer willingness to recommend.”
“Stagecoach Net Promoter Score jumped to +1.9 (up 15.6 points), marking only positive-territory bus operator.”
White space
4 of 12 Fortune 500 companies in transport & logistics (33%) have never said publicly that they measure NPS: not in news coverage, SEC filings or earnings calls.



Checked against every news item, SEC filing and earnings call in the database. "Reports retention" means the company publishes a retention or churn figure but no NPS.
Latest NPS disclosures
More companies in Transport & logistics
Number of entries in brackets.
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.