NPS Intelligence (beta)

Disclosed NPS & retention by vertical

Verticals  /  Transport & logistics

Transport & logistics

Freight, parcel, rail, trucking, shipping, ride-hailing and car rental. The companies below lead this vertical in what they say publicly about customer experience: how they score, how often they report it and what they disclose about retention.

244
Companies
with a public NPS or retention disclosure
367
NPS disclosures
85 companies gave a number
71
Median disclosed NPS
last 3 years · 114 scores
80
Report retention
NRR, GRR, retention rate, churn or renewal

Lighthouse companies

Ranked on disclosed NPS (how often and how recently), Fortune 500 and listed status, and retention reporting. Click a card for every disclosure and its source.

Turo
Car Rental Platform · turo.com
13 NPS disclosures
78NPS · 2024
20222024
NRR 100% · 2024
“This lack of focus on, and care for, the customer is evidenced by their low net promoter scores — according to XM Institute’s annual net promoter score benchmark study, t…”
— Turo · SEC S-1 IPO prospectus · filed 14 Nov 2024
Latest: SEC S-1 IPO prospectus
J.B. Hunt
Trucking · jbhunt.com
Fortune 500 #348JBHT
58NPS · 2026
20252026
Retention 98% · 2023Churn 9% · 2024
“J.B. Hunt achieved an NPS of 58 and overall customer satisfaction score of 4.6/5 in the latest JOC Survey, earning its sixth straight Best Overall Intermodal Provider rec…”
— reported by investor.jbhunt.com · 27 Feb 2026
Latest: investor.jbhunt.com
United Parcel Service, Inc.
Parcel Delivery · ups.com
Fortune 500 #47UPS3 NPS disclosures
48NPS · 2024
20222024
Churn 0% · 2026
“This resulted in a 74% reduction in pickup concerns and a Net Promoter Score, or NPS, of 48 for this journey, which is an all-time high for UPS.”
— Carol Tome, Chief Executive Officer (CEO), United Parcel Service, Inc. · Earnings call, Q1 2024 · 23 Apr 2024
Latest: Earnings call, Q1 2024
Herc Rentals
Equipment Rental
HRI9 NPS disclosures
44NPS · 2024
20082024
Churn 10% · 2025
“Herc Rentals (NYSE: HRI) improved its Net Promoter Score to 44 according to its 2024 Corporate Citizenship Report.”
— reported by stocktitan.net · 12 Aug 2024
Latest: stocktitan.net
Montway Auto Transport
Auto Transport · montway.com
10 NPS disclosures
76NPS · 2026
20242026
“Montway Auto Transport reports a Net Promoter Score of 76, far exceeding the industry average, and was named to the Inc. 5000 list.”
— reported by streetinsider.com · 18 Aug 2026
Latest: streetinsider.com
Roadway Moving
Moving & Transportation · roadwaymoving.com
8 NPS disclosures
93NPS · 2026
20262026
“Roadway Moving reported a Net Promoter Score of 93.”
— reported by democratandchronicle.com · 19 Sep 2026
Latest: democratandchronicle.com
SEKO Logistics
Logistics Provider · sekologistics.com
6 NPS disclosures
81NPS · 2026
20252026
“SEKO Logistics announced a record Net Promoter Score of +81 for H1 2026, building on prior scores of +68 and +71.”
— reported by streetinsider.com · 23 Sep 2026
Latest: streetinsider.com
Norfolk Southern Corporation
Rail Transportation · norfolksouthern.com
Fortune 500 #336NSC
32NPS · 2026
20262026
“Our Net Promoter Score rose five points overall to 32, and among our top-200 customers by revenue, it climbed to 43”
— reported by norfolksouthern.com · 9 Apr 2026
Latest: norfolksouthern.com
Speedy Freight
Freight Services
4 NPS disclosures
85NPS · 2025
20252025
“Speedy Freight currently boasts a Net Promoter Score of +85, indicating a high level of client trust and loyalty.”
— reported by prnewswire.com · 13 Oct 2025
Latest: prnewswire.com
Saudia Cargo
Air Cargo · saudiacargo.com
3 NPS disclosures
57NPS · 2026
20252026
“Saudia Cargo recorded NPS of 57, reflecting growing customer confidence, as it adds four Boeing 777 freighters to fleet.”
— reported by avitrader.com · 7 Jul 2026
Latest: avitrader.com
GEODIS
Logistics Provider · geodis.com
3 NPS disclosures
39NPS · 2025
20242025
“GEODIS reports Net Promoter Score of +39 in 2025 customer survey, up from +36 the previous year, reflecting increased customer willingness to recommend.”
— reported by ajot.com · 12 Sep 2025
Latest: ajot.com
Stagecoach
Bus & Coach Operator · stagecoachbus.com
2NPS · 2025
20252025
“Stagecoach Net Promoter Score jumped to +1.9 (up 15.6 points), marking only positive-territory bus operator.”
— reported by cambridgeindependent.co.uk · 28 Aug 2025
Latest: cambridgeindependent.co.uk

White space

4 of 12 Fortune 500 companies in transport & logistics (33%) have never said publicly that they measure NPS: not in news coverage, SEC filings or earnings calls.

Uber Technologies
Fortune 500 #88
Reports retention
GXO Logistics
Fortune 500 #314
Reports retention
Ryder System
Fortune 500 #323
Reports retention
Expeditors Intl. of Washington
Fortune 500 #369

Checked against every news item, SEC filing and earnings call in the database. "Reports retention" means the company publishes a retention or churn figure but no NPS.

Latest NPS disclosures

See all 367 in the database →

2026-10-16
82
Bolt tracks average Net Promoter Score of 82 as an indicator of brand health. chiefmarketer.com ↗
2026-10-13
92
CHS Air & Sea Oy achieved an NPS of 92 in its 2026 customer satisfaction survey. chs.fi ↗
2026-10-13
63
Kodiak partnership with Charger achieved Net Promoter Score of 62.8, well above industry average. truckersnews.com ↗
2026-10-12
100
Qatar Rail named Worldwide Operator of the Year with an exceptional Net Promoter Score of 99.7%. iloveqatar.net ↗
2026-10-11
92
East Midlands Airport topped CAA annual customer satisfaction survey with score of 9.2 out of 10. mediacentre.eastmidlandsairport.com ↗
2026-10-09
63
Estes earned a Net Promoter Score of 62.8, well above industry average, and was ranked No. 1 for best value as a national carrier for the fifth consecutive year. ajot.com ↗
2026-10-07
85
Daylight Transport posted the highest Net Promoter Score of 84.6% in the LTL carrier study, compared with an industry average of 54.4%. einnews.com ↗
2026-10-07
70
DroneUp customer survey found a Net Promoter Score of 70 out of 100 in the drone delivery market. netchoice.org ↗
2026-10-07
—
XPO recorded the largest year-over-year increase in net promoter score and weighted performance score among all national LTL carriers. finance.yahoo.com ↗
2026-10-05
86
Auckland Airport achieved a customer satisfaction score of 86% across service, cleanliness, food, and atmosphere. stuff.co.nz ↗
2026-10-01
—
KiwiRail's NPS improved by 2.8 points, though below its 10-point target. railway.supply ↗
2026-10-01
86
LOTTE rent-a-car ranked first for the 11th consecutive year in the KCSI with a customer satisfaction score of 86.4 points. mk.co.kr ↗

More companies in Transport & logistics

Number of entries in brackets.

About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.