Uber
uber.com ↗In their words
“Retention rate for our cohorts that are with us more than six months is now 98% retention rate on a month-on-month basis”
“Uber to acquire ezCater, aiming to boost net revenue retention and cross-sell within Uber for Business.”
“Uber increasingly uses AI to manage pricing and improve customer retention.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (8)
Uber to acquire ezCater, aiming to boost net revenue retention and cross-sell within Uber for Business.
Uber increasingly uses AI to manage pricing and improve customer retention.
Uber is shifting strategic focus toward consumer retention by combining a robust customer loyalty program with shareholder value initiatives.
Uber expands Flex service with focus on customer acquisition and retention.
Uber Eats launched marketing tools to support restaurant and consumer retention.
Retention rate (Uber Pass members (6+ months tenure)): 98% (Q2 2021) — “retention rate for our cohorts that are with us more than six months is now 98% retention rate on a month-on-month basis”
Uber discusses customer retention as part of its loyalty product strategy including Uber Rewards.
Uber benefits from customer retention and cross-sell capabilities, according to CEO Khosrowshahi.
Lighthouse companies in Transport & logistics
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.