Zipline
zipline.com ↗In their words
“Zipline holds an industry-leading Net Promoter Score of 89 and a 4.9/5 customer satisfaction rating.”
“Zipline continues to lead the industry with a Net Promoter Score of 89, supporting product excellence.”
“Zipline credits strong customer retention with an average tenure of seven years as key to its revenue growth.”
Disclosed NPS over time
Every Net Promoter Score Zipline has published, by date.
NPS disclosures (2)
Zipline holds an industry-leading Net Promoter Score of 89 and a 4.9/5 customer satisfaction rating.
Zipline continues to lead the industry with a Net Promoter Score of 89, supporting product excellence.
Retention disclosures (1)
Zipline credits strong customer retention with an average tenure of seven years as key to its revenue growth.
Lighthouse companies in Transport & logistics
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.