NPS Intelligence (beta)

…to be disciplined in that space to win the right freight for us and for our customers that we service it correctly, really proud of our NPS scores are the highest we've seen in years, and I think that's a reflection of the team's work and making sure…

…Our commitment to deliver quality, value and continuous improvements to our customers continues to be validated by high Net Promoter Scores.

…and suppressed transportation rates ■ Providing superior service to our customers and carriers, as reflected in our 2023 net promoter scores that were the highest on record for the company ■ Focused on continuing to remove waste and manual touches…

C.H. Robinson Worldwide achieved the highest net promoter scores on record despite a challenging quarter.

…on delivering quality and improvements to customers has been reflected in very positive customer feedback and high net promoter scores ■ We are executing on our plans to streamline our processes, remove waste and decouple volume growth from headcount…

C.H. Robinson investment results in strong customer retention and more resilient recurring revenue.

Retention rate (top 500 customers): 100% (Q1 2022) — “Across our top 500 customers...our customer retention was nearly 100% in 2021 and that carried into to the first quarter of 2022.”

Retention rate (top 500 customers): 99.6% (Q4 2021) — “a 99.6% retention rate in our top 500 customers.”

Retention rate (top 500 customers): 99.5% (Q2 2021) — “top 500 customers that make up close to 50% of our revenue, and see the retention rates that we have with those customers with 99% to 100%”

Retention rate (top 500 customers): 100% (past decade) — “retention rate of our top 500 customers over the past decade, and the fact that we have got nearly 100% retention rate”

Retention rate (top 500 customers): 100% (past year) — “top 500 customers, which make up about half of our revenues, showed 100% retention rate over the past year”