Full Truck Alliance Co. Ltd.
fulltruckalliance.com ↗In their words
“12-months rolling active trucker space at a high level and the next month retention rate for truckers who responded to orders above 85%”
“Shipper member 12-month rolling retention rate consistently exceeding 80% in the fourth quarter”
“12-month retention rates surpassing 80% this year”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (12)
Retention rate (truckers): 85% (Q4 2025) — “next month retention rate for truckers responding to others exceeding 85%”
Retention rate (shipper members): 80% (Q4 2025) — “12-months rolling active trucker space at a high level and the next month retention rate for truckers who responded to orders above 85%”
Retention rate (truckers): 85% (Q4 2024) — “next month retention rate of trucke...exceeding 85%”
Retention rate (shipper members): 80% (Q4 2024) — “shipper member 12-month rolling retention rate consistently exceeding 80% in the fourth quarter”
Retention rate (shipper members): 80% (Q4 2023) — “12-month rolling retention rate of over 80% since 2023”
Retention rate (shipper members): 80% (Q2 2023) — “12-month retention rates surpassing 80% this year”
Retention rate (shipper members): 85% (Q4 2022) — “12-month rolling retention rate of those shipper members...remained steady at around 85%”
Retention rate (shipper members): 85% (Q3 2022) — “12-month retention rate of paying shippers...both remain high at around 85% in the third quarter”
Retention rate (truckers): 85% (Q1 2022) — “maintain our shipper and trucker retention rates, including both 12 months retention of paying shippers and next month's retention of truckers who responded to shipping orders on a platform at a high level of approximately 85%”
Retention rate (paying shippers): 85% (Q4 2021) — “shipper remembers 12 months of retention rate remain steady quarter-over-quarter at approximately 85%”
Retention rate (paying shippers): 85% (Q3 2021) — “12-month retention rate of paying shippers as next month's retention rate of truckers who responded to shipping orders on a platform were approximately 85%”
Retention rate (truckers in commission cities): 90% (Q2 2021) — “Truckers next month retention rates in the 60 cities are stable at approximately 9%, the stable volume growth in commission areas and high trucker retention”
Lighthouse companies in Transport & logistics
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.