Australia Post
auspost.com.au ↗In their words
“Australia Post data shows customers using 24/7 Parcel Lockers report markedly higher Net Promoter Scores.”
“Australia Post failed to meet Net Promoter Score target amid operational and safety challenges.”
“Australia Post achieved an increase in net promoter score for customer engagement in the financial year.”
NPS disclosures (3)
Australia Post data shows customers using 24/7 Parcel Lockers report markedly higher Net Promoter Scores.
Australia Post failed to meet Net Promoter Score target amid operational and safety challenges.
Australia Post achieved an increase in net promoter score for customer engagement in the financial year.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Transport & logistics
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.