Europcar
europcar.com ↗In their words
“Europcar achieving a group Net Promoter Score of 50% as part of its urban mobility expansion strategy.”
“Europcar delivered strong improvement in net promoter scores with an increase of 5.1 points; Group NPS reached 54.7 in December 2017 compared to 49.6 in the prior year.”
“Europcar's NPS for electric vehicle rentals was 10% higher than for internal combustion engine vehicles in 2025.”
Disclosed NPS over time
Every Net Promoter Score Europcar has published, by date.
NPS disclosures (9)
Europcar's NPS for electric vehicle rentals was 10% higher than for internal combustion engine vehicles in 2025.
Europcar won a customer experience award while setting an objective to increase Net Promoter Score year after year across all group brands.
Europcar Mobility Group won the 'Palme de la Transformation par l'Expérience Client' award by setting an objective to increase NPS year after year across all brands.
Europcar achieving a group Net Promoter Score of 50% as part of its urban mobility expansion strategy.
Europcar Mobility Group's SHIFT 2023 roadmap targets a Group NPS improvement as part of expanding from 7.7m to 15m active customers.
Europcar Group continued to improve its net promoter score, which reached a new high in Q1.
Europcar delivered strong improvement in net promoter scores with an increase of 5.1 points; Group NPS reached 54.7 in December 2017 compared to 49.6 in the prior year.
Europcar delivered significant improvement in net promoter score with an increase of 4.7 points during the last twelve months.
Europcar delivered a 4.3-point increase in Net Promoter Score during the first half of 2017 as part of its transformation efforts.
Retention disclosures (1)
Europcar discusses EV courtesy car replacement as a customer retention and loyalty strategy.
Lighthouse companies in Transport & logistics
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.