Dunzo
In their words
“Dunzo reports 80 percent customer retention rate and 70 percent repeat order rate based on user feedback and insights.”
“Dunzo reported a customer retention rate of 80 percent for its hyperlocal delivery app.”
“Dunzo partners with SHIELD to build customer trust and boost customer satisfaction and retention.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (3)
Dunzo partners with SHIELD to build customer trust and boost customer satisfaction and retention.
Dunzo reports 80 percent customer retention rate and 70 percent repeat order rate based on user feedback and insights.
Dunzo reported a customer retention rate of 80 percent for its hyperlocal delivery app.
Lighthouse companies in Transport & logistics
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.