CSX Corporation
csx.com ↗In their words
“It's important to highlight that our total Net Promoter Score with customers over this last quarter was the highest it's ever been. It is clear that they see and appreciate our return to industry-leading service and that we accomplished this through…”
“You know, I think last earnings call, we talked about we had during the fourth quarter of last year, we had our highest ever net promoter score from our customers.”
“But if you look at the data from our customers, actually, our Net Promoter Scores in third quarter and fourth quarter were consecutively the best we've ever had.”
NPS disclosures (9)
CSX demonstrates high Net Promoter Scores reflecting improved service metrics and customer satisfaction.
CSX improved service metrics and customer satisfaction, reflected in high Net Promoter Score during a strong year of shareholder returns.
…the pipeline; and u broad customer recognition for our consistent service and collaborative and responsive approach, including as reflected through our customer Net Promoter Scores which have continuously been positive and above average throughout 2025.
CSX's customer service levels and net promoter scores improved over the last three quarters under outgoing CEO Joe Hinrichs.
CSX received its highest net promoter score for customer since 2021 in latest ESG report.
CSX Transportation achieved its highest-ever customer net promoter score, indicating record customer satisfaction.
It's important to highlight that our total Net Promoter Score with customers over this last quarter was the highest it's ever been. It is clear that they see and appreciate our return to industry-leading service and that we accomplished this through…
You know, I think last earnings call, we talked about we had during the fourth quarter of last year, we had our highest ever net promoter score from our customers.
But if you look at the data from our customers, actually, our Net Promoter Scores in third quarter and fourth quarter were consecutively the best we've ever had.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Transport & logistics
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.