NYC Ferry
In their words
“NYC Ferry receives high customer marks despite rocky start, measured via Net Promoter Score from survey of 1,300+ riders.”
“NYC Ferry conducted a survey of 1,354 riders showing more than 90% satisfaction, from which a Net Promoter Score was generated.”
NPS disclosures (2)
NYC Ferry receives high customer marks despite rocky start, measured via Net Promoter Score from survey of 1,300+ riders.
NYC Ferry conducted a survey of 1,354 riders showing more than 90% satisfaction, from which a Net Promoter Score was generated.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Transport & logistics
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.