Union Pacific
up.com ↗In their words
“Derailment rate (5%), and twenty percent (20%) was based on a shared set of Company goals in key areas including service performance index for intermodal and manifest, net promoter score, volume growth, employee engagement, and renewable fuel blend.”
“Safety goals consisting of the reportable personal injury rate (5%) and the reportable derailment rate (5%) and twenty percent (20%) was based on a shared set of Company goals in key areas such as service performance index for intermodal and…”
“While market share improved, carload growth and net promoter score fell short of expectations. Based on the Committee’s evaluation of the Company’s achievement of the strategic scorecard items, the Committee awarded this component at 80% of target for…”
NPS disclosures (5)
…derailment rate (5%), and twenty percent (20%) was based on a shared set of Company goals in key areas including service performance index for intermodal and manifest, net promoter score, volume growth, employee engagement, and renewable fuel blend.
…safety goals consisting of the reportable personal injury rate (5%) and the reportable derailment rate (5%) and twenty percent (20%) was based on a shared set of Company goals in key areas such as service performance index for intermodal and…
While market share improved, carload growth and net promoter score fell short of expectations. Based on the Committee’s evaluation of the Company’s achievement of the strategic scorecard items, the Committee awarded this component at 80% of target for…
To assess this Value Track, we look at revenue growth, our service delivery index, and our net promoter score. • Innovation — Ever-present throughout the Railroad, innovation is about not being satisfied with current results and developing new thinking…
World Class Safety ✔ Employee Reportable Injury Rate ✔ Crossing Incidents Rate ✔ Rail Equipment Reportable Rate Excellent Customer Experience ✔ Revenue Growth ✔ Service Delivery Index ✔ Net Promoter Score Innovation ✔ Organize and advance Innovation…
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Transport & logistics
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.