XPO, Inc.
xpo.com ↗In their words
“Historically, our retention rate has been approximately 93%”
“XPO recorded the largest year-over-year increase in net promoter score and weighted performance score among all national LTL carriers.”
“We also reached a new high for customer satisfaction according to Mastio, a third-party industry consultant that tracks our net promoter score on a quarterly basis.”
NPS disclosures (2)
XPO recorded the largest year-over-year increase in net promoter score and weighted performance score among all national LTL carriers.
We also reached a new high for customer satisfaction according to Mastio, a third-party industry consultant that tracks our net promoter score on a quarterly basis.
Retention disclosures (1)
Retention rate: 93% — “Historically, our retention rate has been approximately 93%”
Lighthouse companies in Transport & logistics
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.