Saia
saia.com ↗In their words
“Contractual renewals, which were 6.7% for the quarter”
“Contractual renewal rate for the quarter was 5.1%”
“Our contractual renewal for the quarter in total was 8.7%”
NPS disclosures (7)
Number one, they track and give us feedback on our performance all the time, and our net promoter scores in our customer set have never been higher.
Number one, they track and give us feedback on our performance all the time in our Net Promoter Scores and our customer set have never been higher.
It is gratifying to see Net Promoter Scores from our survey work indicate that we're on the right track, and our customers are seeing increasing value in the service we provide.
It is gratifying to see Net Promoter Scores from our survey work indicate that we're on the right track and our customers are seeing increasing value in the service we provide.
Our Net Promoter Scores have improved for seven consecutive quarters, further validating our customer-first strategy, a testament to the exceptional service provided by our team members across our growing map.
Our Net Promoter Scores have improved for seven consecutive quarters, further validating our customer-first strategy, a testament to the exceptional service provided by our team members across our growing map.
Our Net Promoter Scores have improved for five consecutive quarters, further validating our customer first strategy, a testament to the exceptional service provided by our team members across our growing map.
Retention disclosures (5)
Saia Inc reported renewal rates of 6.7% for the quarter, reflecting stable performance amid changing market conditions.
Retention rate: 6.7% (Q1 2026) — “contractual renewals, which were 6.7% for the quarter”
Retention rate: 5.1% (Q3 2025) — “contractual renewal rate for the quarter was 5.1%”
Retention rate: 8.7% (Q4 2023) — “our contractual renewal for the quarter in total was 8.7%”
Retention rate: 4.6% (Q1 2020) — “Our contractual renewal rates rose by 4.6% in the first quarter”
Lighthouse companies in Transport & logistics
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.