DHL Express
dhl.com ↗In their words
“DHL Express won Excellence Award using Net Promoter Approach as part of continuous improvement initiatives.”
“DHL Express uses the Net Promoter Approach tool to identify improvement areas.”
NPS disclosures (4)
DHL Express won Excellence Award using Net Promoter Approach as part of continuous improvement initiatives.
+13 pt. of Net Promoter Score (NPS) increase from 2019 to 2021
DHL Express uses the Net Promoter Approach tool to identify improvement areas.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Transport & logistics
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.