MiX Telematics Ltd
In their words
“Among our more than 1,000 large fleet operator customers, we experienced an annual customer retention rate of 99% in fiscal year 2023”
“Among our more than 1,000 large fleet operator customers, we experienced an annual customer retention rate of 93% in fiscal year 2022.”
“For large fleets with 500 or more vehicles, we experienced an annual customer retention rate in excess of 98% in fiscal year 2021”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (21)
Retention rate (large fleet operators): 99% (fiscal year 2023) — “among our more than 1,000 large fleet operator customers, we experienced an annual customer retention rate of 99% in fiscal year 2023”
Retention rate (large fleet operators): 93% (fiscal year 2022) — “Among our more than 1,000 large fleet operator customers, we experienced an annual customer retention rate of 93% in fiscal year 2022.”
Retention rate (large fleets with 500+ vehicles): 98% (FY2021) — “for large fleets with 500 or more vehicles, we experienced an annual customer retention rate in excess of 98% in fiscal year 2021”
Retention rate (large fleet operator customers): 94% (FY2021) — “among our more than 950 large fleet operator customers, we experienced an annual customer retention rate of 94% in fiscal year 2021”
MiX Telematics named global leader by ABI Research; customer retention with large enterprise fleets reflects high service levels.
Retention rate: 96% (FY2020) — “Among our more than 950 large fleet operator customers, we experienced an annual customer retention rate of 96% in fiscal year 2020.”
Retention rate (all subscribers): 79% (FY2019) — “Across our entire subscriber base, including our range of smaller fleet and consumer subscribers, we experienced a subscriber retention rate in excess of 79% during fiscal year 2019.”
Retention rate (large fleets with 500+ vehicles): 100% (FY2019) — “for large fleets with 500 or more vehicles, we experienced an annual customer retention rate of 100%.”
Retention rate (large fleet operator customers): 92% (FY2019) — “among our more than 900 large fleet operator customers, we experienced an annual customer retention rate in excess of 92 % in fiscal year 2019.”
Retention rate (all subscribers): 78% (FY2018) — “Across our entire subscriber base, including our range of smaller fleet and consumer subscribers, we experienced a subscriber retention rate in excess of 78% during fiscal year 2018.”
Retention rate (large fleet operator customers): 95% (FY2018) — “among our more than 800 large fleet operator customers, we experienced an annual customer retention rate in excess of 95 % in fiscal year 2018.”
Retention rate (all subscribers): 77% (FY2017) — “Across our entire subscriber base, including our range of smaller fleet and consumer subscribers, we experienced a subscriber retention rate in excess of 77% during fiscal year 2017.”
Retention rate (large fleet operator customers): 95% (FY2017) — “among our more than 700 large fleet operator customers, we experienced an annual customer retention rate of 95 % in fiscal year 2017.”
Retention rate (entire subscriber base): 76% (fiscal year 2016) — “Across our entire subscriber base, including our range of smaller fleet and consumer subscribers, we experienced a subscriber retention rate in excess of 76%”
Retention rate (large fleet operator customers (more than 600)): 95% (fiscal year 2016) — “among our more than 600 large fleet operator customers, we experienced an annual customer retention rate in excess of 95%”
Retention rate (entire subscriber base): 80% (fiscal year 2015) — “Across our entire subscriber base, including our range of smaller fleet and consumer subscribers, we experienced a subscriber retention rate in excess of 80%”
Retention rate (large fleet operator customers (more than 600)): 90% (fiscal year 2015) — “among our more than 600 large fleet operator customers, we experienced an annual customer retention rate in excess of 90%”
Retention rate (entire subscriber base): 82% (fiscal year 2014) — “Across our entire subscriber base, including our range of smaller fleet and consumer subscribers, we experienced a subscriber retention rate in excess of 82%”
Retention rate (large fleet operator customers (more than 290)): 94% (fiscal year 2014) — “among our more than 290 large fleet operator customers, we experienced an annual customer retention rate in excess of 94%”
Retention rate (all subscribers): 87% (FY2013) — “Across our entire subscriber base, including our range of smaller fleet and consumer subscribers, we experienced a subscriber retention rate in excess of 87% during fiscal year 2013”
Retention rate (large fleet operator customers): 95% (FY2013) — “among our 224 large fleet operator customers, we experienced an annual customer retention rate in excess of 95% in fiscal year 2013”
Lighthouse companies in Transport & logistics
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.