Forward Air Corporation
forwardair.com ↗In their words
“Best-in-class account management that is demonstrated with a 98% customer retention rate”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (2)
Net revenue retention (Omni): 92% (FY2021 to FY2022) — “achieved a 92% net revenue retention rate from fiscal year 2021 to fiscal year 2022”
Retention rate: 98% — “best-in-class account management that is demonstrated with a 98% customer retention rate”
Lighthouse companies in Transport & logistics
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.