Werner Enterprises, Inc.
werner.com ↗In their words
“FirstFleet customers have been receptive with a 98% renewal rate across 2/3 of the portfolio addressed to date”
“Our customer retention rate remained strong at over 90%”
“Our customer retention rate remained strong at over 90%”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (9)
Werner Enterprises reported customer retention of more than 95% for its dedicated trucking division.
Retention rate (FirstFleet): 98% (Q1 2026) — “FirstFleet customers have been receptive with a 98% renewal rate across 2/3 of the portfolio addressed to date”
Retention rate: 95% (Q1 2026) — “strong 95% customer retention rate”
Retention rate (Dedicated): 90% (Q4 2024) — “our customer retention rate remained strong at over 90%”
Retention rate (Dedicated): 90% (Q3 2024) — “our customer retention rate remained strong at over 90%”
Werner reports that client retention remains strong despite competitive environment and isolated fleet losses.
Retention rate (Dedicated): 93% (Q4 2023) — “we continue to achieve over 93% client retention rate”
Retention rate (Dedicated): 95% (Q1 2023) — “customer annual retention rate of over 95%”
Retention rate (Dedicated): 95% (Q1 2022) — “customer retention rate of over 95%”
Lighthouse companies in Transport & logistics
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.