NPS Intelligence (beta)

Herc Rentals (NYSE: HRI) improved its Net Promoter Score to 44 according to its 2024 Corporate Citizenship Report.

…Year NPS Performance Period: January 1, 2016 through December 31, 2016 First Year NPS Performance Criteria: 2016 Hertz Elite Customer NPS** versus 2015 Hertz Elite Customer NPS** ---------------------------------------- Two Year EBITDA Performance…

…Customer social reviews Committed to brand leadership in each category and improving all performance measures Net Promoter Score Detailed satisfaction drivers (e.g., speed, service) HERTZ GLOBAL 72 summary - earning customer preference is…

…International Total Modifier Strategic Goal Target Result (%) Spread Value Per Unit(1) $766.8 $767.60 103.1 Net Promoter Score(2) 52.0% 50.4% 75.0 Cost Synergies $100 million $83.7 million 83.7 Total Modifier 87.3 (1) Spread value per unit was…

As a result, the Company’s net promoter score related to vehicle condition, a key measure of customer satisfaction, is now higher than both 2013 and 2014 levels. · Systems capability enhancements: Data management and forecasting systems have been…

…International Strategic Goal Target Result Total Modifier (%) Spread Value Per Unit (1) $766.8 $767.60 103.1 Net Promoter Score (2) 52.0% 50.4% 75.0 Cost Synergies $100 million $83.7 million 83.7 Total Modifier 87.3 (1) Spread value per unit…

Hertz’s U.S. car rental Net Promoter Score, a measure of customer satisfaction, eclipsed last year’s level and continues to improve.

…+49% Open 3 more locations by YE:13 Operational improvements Fleet efficiency +200 bps Employee productivity +7.3% Net Promoter Score +5.5% For YoY comparison, Q3:12 results exclude Switzerland locations, which were franchised in Q4:12 International…

…+46% +610bps Adjusted Pretax Margin +10.5PP Productivity (Revenue/Head) $251K $367K +46% Customer Satisfaction (NPS) 49 (’07) 55.8 +14% Net Dep Per Unit $318 $224 -29% 4 Airport Mix Moving to More Profitable Leisure Segment Leisure 61% Commercial…

(2) Customer satisfaction was by reference to the change in the Net Promoter Score, a customer loyalty metric developed by (and a registered trademark of) Fred Reichheld, Bain & Company, and Satmetrix.

Customer satisfaction was by reference to the change in the Net Promoter Score, a customer loyalty metric developed by (and a registered trademark of) Fred Reichheld, Bain & Company, and Satmetrix.

HERC 25 84 locations through process since inception = 40% deployed WW RAC Net Promoter Score +6.4% in 2011 Average adj. pretax income ~250 bps higher at 2011 Lighthouse locations compared with non-Lighthouse locations COST MANAGEMENT Full Year 2011…

…across EU ~9% YoY increase in adjusted pre-tax income Global inbound/outbound revenue +7% on tough YoY comp Net Promoter Score - customer satisfaction +460 bps Balance sheet improvement: EU Securitization – extended maturity, reduced spread,…

…2011, 98% of survey respondents cited that overall they were satisfied to extremely satisfied with our performance In 2011, Donlen achieved a Net Promoter Score of 61 NPS = 61 Since FY09, Donlen has signed: Of 144k vehicles under lease & management,…

…Q2:10 $10 mil. value-added tax refund, Q2:11 would be +29.2% $6.0 million higher fleet interest expense YoY Net Promoter Score improved by 370bps YoY to 47.9 5th consecutive quarter with YoY NPS improvement Q2:11 HERC Revenue Worldwide total…

Q1:10; margin +220 bps Net Promoter Score 290bps higher to 54.3 vs.

…of 32.4% and time utilization of 57.3%, (vi) achieving net working capital days of 50 days or less, (vii) maintaining an 80% or greater net promoter score and (viii) achieving a year-over-year improvement of 0.2 points in an employee pulse…

…line with 2009 at 79.5% 8.7% more fleet Monthly depreciation per car down 8.9% YoY Used-car residual values strong Net Promoter Score increased 490 bps to 51.1 YoY Adjusted pre-tax income improved 30.2% YoY Adjusted pre-tax margin +190bps Corporate…

…Adjusted pre-tax income up 75.4% YoY Corporate EBITDA increased 9.8%; margin up 40bps Adjusted EPS 82.6% higher YoY Worldwide RAC Net Promoter Score +11.3% Consolidated YTD 9/30/10 Key Accomplishments Hertz and Advantage gained 1.6ppts YoY July YTD…

…fleet efficiency Monthly depreciation per car down 2.5% YoY Used-car resid. values stable at normal, seasonal levels Net Promoter Score up 8.5% (customer satisfaction metric) Adjusted pre-tax income improved 18.3% YoY Adjusted pre-tax margin +100bps…

…improvement in net working capital days (excluding fleet), achieving year-over-year improvement in fleet efficiencies, maintaining the adjusted net promoter score achieved in 2008 and decreasing the customer complaint contact ratio by 10% from 2008.

Countries COE (Centers of Expertise) Shared Services Outsourcing Customer Satisfaction Europe NPS April 07-March 09 Transform/Differentiate Customer Experience Driving Excellence program Employee Satisfaction Performance Management Training &…

…in China opening in Spring 2009 Focused on Growth Customer service is number one priority and growth catalyst In North American car rental business, 2008 Net Promoters Score (NPS), or the number of net promoters, increased 3% over 2007, despite…

…Customer satisfaction – Net Promoter Scores up year-over-year – Fewer complaints relating to wait time & refueling program – Kiosks gain popularity – crossed 100k transaction mark in early October •

…Net Promoter Score (all RAC units) • Customer External Surveys •

…Net Promoter Score (NPS) – Customer satisfaction improving • North America R-A-C: +9 points (year-over-year) •

Churn (acquisition-related customer churn): 10% (post-acquisition (year 1 & 2)) — “We assumed a 10% disenergy customer churn, which we took sort of when you think about sort of the guide, the revenue synergy guide, about 60% of that churn was year one and 40% of that churn was in the second year post close.”