J.B. Hunt
jbhunt.com ↗In their words
“The service we provide ranks us at the top of our customer scorecards, and we continue to be ranked at the top of industry surveys as well, with a Net Promoter Score of 53.”
“Churn number of 9% on our -- on the base of the fleet in 2023”
“Our proprietary customer value delivery, or CVD, process to drive value for our customers, which ultimately supports our 98% customer retention rate”
Disclosed NPS over time
Every Net Promoter Score J.B. Hunt has published, by date.
NPS disclosures (3)
J.B. Hunt was named top domestic intermodal provider and earned a Net Promoter Score in a survey of 145+ shippers and intermodal marketing companies.
J.B. Hunt achieved an NPS of 58 and overall customer satisfaction score of 4.6/5 in the latest JOC Survey, earning its sixth straight Best Overall Intermodal Provider recognition.
The service we provide ranks us at the top of our customer scorecards, and we continue to be ranked at the top of industry surveys as well, with a Net Promoter Score of 53.
Retention disclosures (19)
J.B. Hunt Q3 earnings report shows customer retention remained approximately 96%.
J.B. Hunt Transport Services reports customer retention rates at approximately 96%.
J.B. Hunt reports improved customer retention rates of approximately 96%, with operating income up 9% year-over-year.
J.B. Hunt reported its highest customer retention since 2017, with management emphasizing reliability and safety as key drivers.
JB Hunt's DCS segment maintains high customer retention rate of approximately 87% despite productivity decreases.
Churn (Dedicated Contract Services (fleet)): 9% (FY 2023) — “churn number of 9% on our -- on the base of the fleet in 2023”
Retention rate (Contract Services): 98% (Q2 2023) — “our proprietary customer value delivery, or CVD, process to drive value for our customers, which ultimately supports our 98% customer retention rate”
Retention rate: 98% (Q4 2022) — “This ultimately supports our 98% retention rate of our customers, as well as supports future growth opportunities”
Retention rate (Dedicated Contract Services): 98% (Q1 2021) — “customer retention rates remain above 98%”
Retention rate (Dedicated Contract Services): 98% (Q4 2019) — “We also enjoy an extremely high retention rate, approximately 98% with this business”
Retention rate (Dedicated Contract Services): 98% (Q3 2019) — “our retention rate is still very, very high 98%”
JB Hunt reported customer retention rates remain above 98 percent in first quarter earnings.
JB Hunt reported customer retention rates above 98% in the fourth quarter, alongside a 70% surge in operating income.
J.B. Hunt reported customer retention rates above 98% in Q4 earnings.
J.B. Hunt customer retention rate reported at 32 percent.
JB Hunt reported customer retention rates remained above 98% in Q3 earnings.
JB Hunt Transport Services reported customer retention rates remain above 98% in Q3 earnings.
JB Hunt reported customer retention rates above 98% in Q2 earnings.
J.B. Hunt reports customer retention above 98% in its Fleet Management Solutions division while beating revenue estimates.
Lighthouse companies in Transport & logistics
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.