Stagecoach
stagecoachbus.com ↗In their words
“Stagecoach Net Promoter Score jumped to +1.9 (up 15.6 points), marking only positive-territory bus operator.”
“Stagecoach Net Promoter Score jumped to +1.9 (up 15.6 points), the only bus operator in positive territory.”
“Stagecoach Customer Effort Score of 3.8 is the lowest among all transport operators, indicating high ease of service.”
Disclosed NPS over time
Every Net Promoter Score Stagecoach has published, by date.
NPS disclosures (4)
Stagecoach Net Promoter Score jumped to +1.9 (up 15.6 points), marking only positive-territory bus operator.
Stagecoach Net Promoter Score jumped to +1.9 (up 15.6 points), the only bus operator in positive territory.
Stagecoach Customer Effort Score of 3.8 is the lowest among all transport operators, indicating high ease of service.
Stagecoach achieved the lowest Customer Effort Score of 3.8 among all transport operators, indicating high service ease according to satisfaction survey.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Transport & logistics
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.