ArcBest Corporation
arcb.com ↗In their words
“Our service is in an amazing place, and we hear feedback from our customers, our internal NPS continues to improve. So it is really about maintaining that consistency in the network with dynamic.”
“Seth mentioned NPS. That's one of the kind of high points that we have with our truckload service.”
“The addition of our logistics solutions that we have brought to bear in our portfolio, it's really working well for us as we've improved our customer net promoter score and our overall customer retention levels.”
NPS disclosures (3)
Our service is in an amazing place, and we hear feedback from our customers, our internal NPS continues to improve. So it is really about maintaining that consistency in the network with dynamic.
Seth mentioned NPS. That's one of the kind of high points that we have with our truckload service.
The addition of our logistics solutions that we have brought to bear in our portfolio, it's really working well for us as we've improved our customer net promoter score and our overall customer retention levels.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Transport & logistics
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.