Via Transportation, Inc.
viacom.com ↗In their words
“We also recorded the highest gross revenue retention in Via's history, 98%”
“For the past year, Via's net revenue retention was 119%”
“We ended 2016 with a 4.3% attrition rate, an improvement of 16% over last year's 5.1% rate.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (7)
Gross revenue retention: 98% (Q4 2025) — “We also recorded the highest gross revenue retention in Via's history, 98%”
Net revenue retention: 119% (past year) — “For the past year, Via's net revenue retention was 119%”
Gross revenue retention (Platform): 95% (FY2023, FY2024) — “dollar-based gross revenue retention rate was over 95% in 2023 and 2024”
Net revenue retention (Platform): 120% (last two years) — “Platform Net Revenue Retention Rate averaged over 120% in each of the last two years”
Churn: 4.3% (FY2016) — “we ended 2016 with a 4.3% attrition rate, an improvement of 16% over last year's 5.1% rate.”
Churn: 3.8% (Q3 2016) — “attrition for the third quarter improved to 3.8% which is a 5% improvement from last quarter and a 24% improvement from the third quarter of 2015.”
Churn: 4% (Q2 2016) — “Attrition for the second quarter improved to 4.0%, a 7% improvement from the first quarter and a 23% improvement from the second quarter of last year.”
Lighthouse companies in Transport & logistics
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.