GXO Logistics, Inc.
gxo.com ↗In their words
“Our churn rate is less than 5%. That trend is continuing.”
“Our retention rate at mid-90s puts us in excellent shape to achieve or improve upon our full year organic growth targets”
“Building blocks of revenue growth will be roughly 8% coming from wins and minus 5% churn”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (9)
Churn: 5% (Q1 2026) — “Our churn rate is less than 5%. That trend is continuing.”
Retention rate: 95% (Q2 2025) — “our retention rate at mid-90s puts us in excellent shape to achieve or improve upon our full year organic growth targets”
Churn: 5% (FY2025 (guidance)) — “building blocks of revenue growth will be roughly 8% coming from wins and minus 5% churn”
Retention rate: 95% (Q4 2022) — “drove high levels of customer retention at the mid- to high 90s”
Retention rate: 95% (Q2 2022) — “high customer retention rate, which rose again in the second quarter to remain firmly in the mid to high 90s”
Gross revenue retention: 95% (Q1 2022) — “sustained our strong mid to high 90s revenue retention rate”
Net revenue retention: 95% (since Q4 2021 spin) — “revenue retention rate since the spin has risen to the mid to high-90s”
Net revenue retention: 93% (Q3 2021 baseline) — “revenue retention rates have improved modestly - that is, all the tenants obviously have a health business”
Retention rate: 93% — “Historically, our retention rate has been approximately 93%”
Lighthouse companies in Transport & logistics
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.