FedEx
fedex.com ↗In their words
“We run in the mid-90s from a renewal rate.”
“We talk about Net Promoter Score every week at our Revenue Management Committee.”
“FedEx launches AI-powered post-purchase solutions reporting 42% more repeat purchases and emphasizing customer retention.”
NPS disclosures (1)
We talk about Net Promoter Score every week at our Revenue Management Committee.
Retention disclosures (4)
Retention rate: 95% (Q4 2026) — “We run in the mid-90s from a renewal rate.”
FedEx launches AI-powered post-purchase solutions reporting 42% more repeat purchases and emphasizing customer retention.
FedEx modernizes customer lifecycle strategy to improve engagement, retention and reactivation.
FedEx launched a global rewards programme as part of its B2B loyalty strategy.
Lighthouse companies in Transport & logistics
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.