RXO, Inc.
rxo.com ↗In their words
“When carriers come on to do business with RXO Connect, they come back 79% of the time”
“>70% Average 7-day carrier & customer retention”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (3)
Retention rate (Carriers): 79% (Q1 2023) — “when carriers come on to do business with RXO Connect, they come back 79% of the time”
Retention rate: 70% (As of June 30, 2022) — “>70% Average 7-day carrier & customer retention”
Retention rate: 97% (As of June 30, 2022) — “Customer retention 97%”
Lighthouse companies in Transport & logistics
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.