CANADIAN NATIONAL RAILWAY CO
cn.ca ↗In their words
“We delivered record on-time performance to yards, and they rewarded us with our best-yet loyalty scores measured through our comprehensive Net Promoter Survey, all while earning same-store price ahead of rail inflation.”
“Replaced the Net Promoter Score used to measure the customer centricity of the corporate strategic component with a customer satisfaction index Compensation Philosophy Our executive compensation policy aims to position target total direct compensation…”
“• Customer centricity was measured in 2024 through the Net Promoter Score, which is based on the average of two surveys sent to CN’s customers during the year.”
NPS disclosures (6)
Replaced the Net Promoter Score used to measure the customer centricity of the corporate strategic component with a customer satisfaction index Compensation Philosophy Our executive compensation policy aims to position target total direct compensation…
• Customer centricity was measured in 2024 through the Net Promoter Score, which is based on the average of two surveys sent to CN’s customers during the year.
We delivered record on-time performance to yards, and they rewarded us with our best-yet loyalty scores measured through our comprehensive Net Promoter Survey, all while earning same-store price ahead of rail inflation.
• Customer centricity is measured through the Net Promoter Score, which is based on the average of two surveys sent to CN’s customers during the year.
• Customer centricity is measured through the Net Promoter Score, which is based on the average of three surveys sent to CN’s customers during the year.
• Customer centricity is measured through Net Promoter Score, which is based on the average of three surveys sent to CN’s customers during the year.
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.