DHL
dhl.com ↗In their words
“DHL's GoGreen Plus service exemplifies how sustainability leaders improve customer retention and build resilient operations.”
“DHL implemented an 'HX' programme to react on customer feedback and Net Promoter Score in real-time, reducing month-long reporting delays.”
NPS disclosures (1)
DHL implemented an 'HX' programme to react on customer feedback and Net Promoter Score in real-time, reducing month-long reporting delays.
Retention disclosures (1)
DHL's GoGreen Plus service exemplifies how sustainability leaders improve customer retention and build resilient operations.
Lighthouse companies in Transport & logistics
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.