Sirva Inc
In their words
“An over 99% retention rate for our corporate and government institution customers in our Australia segment”
“We have a 98% customer retention rate in each year from 2012 to 2014 for our corporate customers in our Relocation Services segment”
“Over 99% retention rate for our corporate and government institution customers in our Australia segment”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (6)
Retention rate (Australia): 99% (2012-2014) — “an over 99% retention rate for our corporate and government institution customers in our Australia segment”
Retention rate (Relocation Services): 98% (2012-2014) — “We have a 98% customer retention rate in each year from 2012 to 2014 for our corporate customers in our Relocation Services segment”
Retention rate (Australia segment): 99% (2011-2013) — “over 99% retention rate for our corporate and government institution customers in our Australia segment”
Retention rate (Mobility Solutions segment): 98% (2011-2013) — “98% retention rate for our corporate customers in our Mobility Solutions segment”
Retention rate (Australia): 99% (FY2011-2013) — “over 99% retention rate for our corporate and government institution customers in our Australia segment”
Retention rate (Mobility Solutions): 98% (FY2011-2013) — “from 2011 to 2013, we achieved a 98% retention rate for our corporate customers in our Mobility Solutions segment”
Lighthouse companies in Transport & logistics
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.