Health insurers & care providers
Health insurers and plans, hospitals, clinics, dental and home-care providers. The companies below lead this vertical in what they say publicly about customer experience: how they score, how often they report it and what they disclose about retention.
Lighthouse companies
Ranked on disclosed NPS (how often and how recently), Fortune 500 and listed status, and retention reporting. Click a card for every disclosure and its source.

“UnitedHealthcare's child and family behavioral coaching program earned an NPS of 76, reflecting high member satisfaction.”

“Oscar Health's Hola Oscar platform achieves a Net Promoter Score of 87, supporting the company's Q2 2025 cultural initiative.”

“Cigna Healthcare's flexible dental payment program achieves a Net Promoter Score of 83.4 with high customer satisfaction.”

“BrightSpring Health Services reports Net Promoter Score of 100 from doctors and patients in third-party quarterly surveys.”
“All of our clients since we launched our fertility benefits solution, and our member satisfaction is evidenced by our most recent industry-leading Net Promoter Score, or …”
“Alignment Healthcare maintained an impressive Net Promoter Score of 61 while achieving 100% enrollment in 4-star or higher-rated plans.”
“Gen Digital's Norton 360 NPS nearly doubled and LifeLock NPS reached 73 as customer satisfaction metrics improved sharply.”
“Its high net promoter score of over 70 is reflective of its consumer orientation, including the ability to match over 90% of users with a therapist in 48 hours or less th…”
“Waystar Holding Corp. reports Net Promoter Score of 70, reflecting strong customer loyalty and expansion.”
“LifeStance reported Patient NPS of 84 for 2025; clinician visits per average clinician rose 7% YoY in H2 2025.”
“Clover Health's platform has a Net Promoter Score of 59.”

“In 2025, the average aggregate score for our behavioral health care facilities was 45.0 which is considered a high score by industry standards.”
White space
3 of 16 Fortune 500 companies in health insurers & care providers (19%) have never said publicly that they measure NPS: not in news coverage, SEC filings or earnings calls.

Checked against every news item, SEC filing and earnings call in the database. "Reports retention" means the company publishes a retention or churn figure but no NPS.
Latest NPS disclosures
More companies in Health insurers & care providers
Number of entries in brackets.
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.