NPS Intelligence (beta)

Disclosed NPS & retention by vertical

Verticals  /  Health insurers & care providers

Health insurers & care providers

Health insurers and plans, hospitals, clinics, dental and home-care providers. The companies below lead this vertical in what they say publicly about customer experience: how they score, how often they report it and what they disclose about retention.

543
Companies
with a public NPS or retention disclosure
1,402
NPS disclosures
319 companies gave a number
81
Median disclosed NPS
last 3 years · 330 scores
108
Report retention
NRR, GRR, retention rate, churn or renewal

Lighthouse companies

Ranked on disclosed NPS (how often and how recently), Fortune 500 and listed status, and retention reporting. Click a card for every disclosure and its source.

UnitedHealth
Health Insurer & Services · unitedhealthgroup.com
Fortune 500 #3UNH16 NPS disclosures
76NPS · 2026
20202026
Retention 98% · 2025
“UnitedHealthcare's child and family behavioral coaching program earned an NPS of 76, reflecting high member satisfaction.”
— reported by fidelity.com · 18 Aug 2026
Latest: fidelity.com
Oscar Health
Health Insurance · oscarhealth.com
Fortune 500 #353OSCR19 NPS disclosures
87NPS · 2025
20222025
Retention 80% · 2022Churn 2% · 2026
“Oscar Health's Hola Oscar platform achieves a Net Promoter Score of 87, supporting the company's Q2 2025 cultural initiative.”
— reported by ainvest.com · 6 Aug 2025
Latest: ainvest.com
Cigna
Health Insurer · cigna.com
Fortune 500 #14CI5 NPS disclosures
83NPS · 2025
20182025
Retention 97% · 2026
“Cigna Healthcare's flexible dental payment program achieves a Net Promoter Score of 83.4 with high customer satisfaction.”
— reported by gurufocus.com · 6 Aug 2025
Latest: gurufocus.com
BrightSpring Health Services
Senior Care Services · brightspringhealth.com
Fortune 500 #301BTSG12 NPS disclosures
100NPS · 2026
20212026
“BrightSpring Health Services reports Net Promoter Score of 100 from doctors and patients in third-party quarterly surveys.”
— reported by investing.com · 15 Sep 2026
Latest: investing.com
Progyny
Fertility Benefits Platform · progyny.com
PGNY37 NPS disclosures
81NPS · 2026
20242026
Retention 100% · 2025
“All of our clients since we launched our fertility benefits solution, and our member satisfaction is evidenced by our most recent industry-leading Net Promoter Score, or …”
— Progyny · SEC 10-Q quarterly report · filed 7 Aug 2026
Latest: SEC 10-Q quarterly report
Alignment Healthcare, Inc.
Health Insurer · alignmenthealthcare.com
ALHC18 NPS disclosures
61NPS · 2025
20222025
Churn 24% · 2024
“Alignment Healthcare maintained an impressive Net Promoter Score of 61 while achieving 100% enrollment in 4-star or higher-rated plans.”
— reported by stocktitan.net · 23 Jul 2025
Latest: stocktitan.net
Genesis Healthcare
Healthcare Services · genesishcc.com
GEN9 NPS disclosures
73NPS · 2026
20212026
Retention 78% · 2025
“Gen Digital's Norton 360 NPS nearly doubled and LifeLock NPS reached 73 as customer satisfaction metrics improved sharply.”
— reported by theglobeandmail.com · 10 May 2026
Latest: theglobeandmail.com
Teladoc
Telehealth Provider · teladochealth.com
TDOC10 NPS disclosures
70NPS · 2025
20202025
NRR 109% · 2015Retention 90% · 2024
“Its high net promoter score of over 70 is reflective of its consumer orientation, including the ability to match over 90% of users with a therapist in 48 hours or less th…”
— Chuck Divita, CEO, Teladoc · Earnings call, Q1 2025 · 30 Apr 2025
Latest: Earnings call, Q1 2025
Waystar
Healthcare Software SaaS · waystar.com
WAY14 NPS disclosures
70NPS · 2026
20232026
NRR 108.3% · 2026GRR 97% · 2026
“Waystar Holding Corp. reports Net Promoter Score of 70, reflecting strong customer loyalty and expansion.”
— reported by theglobeandmail.com · 20 Feb 2026
Latest: theglobeandmail.com
LifeStance Health Group, Inc.
Telehealth Provider · lifehealth.com
LFST13 NPS disclosures
84NPS · 2026
20212026
Retention 80% · 2021
“LifeStance reported Patient NPS of 84 for 2025; clinician visits per average clinician rose 7% YoY in H2 2025.”
— reported by finance.biggo.com · 8 Aug 2026
Latest: finance.biggo.com
Clover Health
Health Insurance · cloverhealth.com
CLOV7 NPS disclosures
60NPS · 2026
20202026
Retention 95% · 2026
“Clover Health's platform has a Net Promoter Score of 59.”
— reported by fool.com · 6 Feb 2021
Latest: SEC filing
Universal Health
Hospital Operator · uhs.com
Fortune 500 #238UHS5 NPS disclosures
45NPS · 2026
20222026
“In 2025, the average aggregate score for our behavioral health care facilities was 45.0 which is considered a high score by industry standards.”
— Universal Health · SEC proxy statement · filed 9 Apr 2026
Latest: SEC proxy statement

White space

3 of 16 Fortune 500 companies in health insurers & care providers (19%) have never said publicly that they measure NPS: not in news coverage, SEC filings or earnings calls.

HCA Healthcare
Fortune 500 #59
Molina Healthcare
Fortune 500 #96
Reports retention
Community Health Systems
Fortune 500 #327
Reports retention

Checked against every news item, SEC filing and earnings call in the database. "Reports retention" means the company publishes a retention or churn figure but no NPS.

Latest NPS disclosures

See all 1,402 in the database →

2026-10-16
—
hear.com's Clinic-in-a-Box achieved Net Promoter Score more than double the industry average, earning 2026 Global Recognition Award. streetinsider.com ↗
2026-10-14
85
Ameriflex and SALTA Direct Primary Care announced an industry-leading NPS of 85+ and 96% client retention rate. igd.com ↗
2026-10-14
80
MinuteClinic earned its seventh consecutive Joint Commission accreditation with in-clinic Net Promoter Score exceeding 80. markets.ft.com ↗
2026-10-09
—
Option Care Health Inc reported high patient satisfaction scores in the low 90s and Net Promoter Scores in the mid-70s. gurufocus.com ↗
2026-10-06
73
RAMSAY SANTE reports a Net Promoter Score of 73% at Group level in final annual results. streetinsider.com ↗
2026-10-06
80
General Medicine reports an average Net Promoter Score of 80, with 83% of customers saying the company helped them address a health need. investing.com ↗
2026-10-04
—
Ramsay Health Care reported high patient net promoter scores across all regions in FY26. kalkine.com.au ↗
2026-10-04
80
MUSC reported an NPS score of 80 from their patient NPS survey in their virtual nursing ED arrival workflow. hcinnovationgroup.com ↗
2026-10-01
80
Sollis Health reported an NPS of 80, more than twice the national healthcare average, with fewer than 1% of encounters escalated to emergency. firstwordpharma.com ↗
2026-09-26
—
CVS Group PLC improved client and employee Net Promoter Scores and reduced vet vacancy rates, indicating better retention and satisfaction. gurufocus.com ↗
2026-09-25
81
CVS Group plc reported Net Promoter Score of 80.6, with further improvement noted in Q4 2026 earnings. seekingalpha.com ↗
2026-09-25
64
Aviator's AI-powered patient advocacy platform recently measured its NPS at 64, comparing favorably with healthcare providers, particularly in senior care. healthcaretechoutlook.com ↗

More companies in Health insurers & care providers

Number of entries in brackets.

About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.