AUNA S.A.
In their words
“31, 2025, our medical staff carried out over 88,000 procedures, of which 42.7% were from high-complexity related specialties, while maintaining a net promoter score (“NPS”) of 85 in Mexico, 86 in Peru and 90% in Colombia as of December 31, 2025.”
“1,069,000 in-person consultations as well as over 88,000 procedures, of which 37% were from high-complexity related specialties, while maintaining a net promoter score (“NPS”) of 84.0 in Mexico, 72.0 in Peru and 84.4 in Colombia as of December 31, 2024.”
“In-person consultations as well as over 88,000 procedures, of which 38% were from high-complexity related specialties, while maintaining a net promoter score (“NPS”) of 82.0 in Mexico, 65.6 in Peru, and 83.5 in Colombia as of December 31, 2023.”
Disclosed NPS over time
Every Net Promoter Score AUNA S.A. has published, by date.
NPS disclosures (6)
…31, 2025, our medical staff carried out over 88,000 procedures, of which 42.7% were from high-complexity related specialties, while maintaining a net promoter score (“NPS”) of 85 in Mexico, 86 in Peru and 90% in Colombia as of December 31, 2025.
…1,069,000 in-person consultations as well as over 88,000 procedures, of which 37% were from high-complexity related specialties, while maintaining a net promoter score (“NPS”) of 84.0 in Mexico, 72.0 in Peru and 84.4 in Colombia as of December 31, 2024.
…in-person consultations as well as over 88,000 procedures, of which 38% were from high-complexity related specialties, while maintaining a net promoter score (“NPS”) of 82.0 in Mexico, 65.6 in Peru, and 83.5 in Colombia as of December 31, 2023.
…in-person consultations as well as over 88,000 procedures, of which 38% were from high-complexity related specialties, while maintaining a net promoter score (“NPS”) of 82.0 in Mexico, 65.6 in Peru, and 83.5 in Colombia as of December 31, 2023.
…810,000 in-person consultations as well as over 67,000 procedures, of which 34% were from high-complexity related specialties, while maintaining a net promoter score (“NPS”) of 82.0 in Mexico, 62.8 in Peru, and 80.2 in Colombia as of September 30, 2023.
…810,000 in-person consultations as well as over 67,000 procedures, of which 34% were from high-complexity related specialties, while maintaining a net promoter score (“NPS”) of 82.0 in Mexico, 62.8 in Peru, and 80.2 in Colombia as of September 30, 2023.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Health insurers & care providers
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.