agilon health, inc.
agilonhealth.com ↗In their words
“Recent surveys support the strength and demand of the total care model with an NPS score of 85 as well as 92% PCP retention and 90% retention among MA patients.”
“The high-touch, high-visibility model used by Preferred has delivered world-class patient and physician Net Promoter Scores of 80-plus-percent and a medical cost structure well below the community benchmark average.”
“Our full-risk total care model is delivering clinical and quality outcomes and driving strong patient and PCP net promoter scores while demonstrating the ability to effectively manage utilization and medical cost trend.”
Disclosed NPS over time
Every Net Promoter Score agilon health, inc. has published, by date.
NPS disclosures (14)
Agilon Health's full-risk total care model is driving strong patient and PCP Net Promoter Scores.
Our full-risk total care model is delivering clinical and quality outcomes and driving strong patient and PCP net promoter scores while demonstrating the ability to effectively manage utilization and medical cost trend.
Recent surveys support the strength and demand of the total care model with an NPS score of 85 as well as 92% PCP retention and 90% retention among MA patients.
…on the agilon platform in existing markets (weighted at 14.5%), new market membership growth (weighted at 14.5%), experience by measure of net promoter scores and PCP touchpoints (weighted at 18% in the aggregate), quality by measure of chronic…
The underlying fundamentals of our business model remain intact, reflected in member economics, member growth, quality outcomes and physician NPS scores, and we are well positioned to accelerate performance over the medium and long-term.
…on the agilon platform in existing markets (weighted at 15%), new market membership growth (weighted at 15%), experience by measure of net promoter scores and PCP touchpoints (weighted at 18% in the aggregate), quality by measure of chronic…
…EBITDA (as described below and weighted at 34%), and certain operational goals relating to growth in membership of the agilon platform (weighted at 30%), net promoter scores (weighted at 18%) and chronic condition reassessment rates (weighted at 18%).
agilon health appoints new executives with focus on patient and provider experience including Net Promoter Score reporting.
The high-touch, high-visibility model used by Preferred has delivered world-class patient and physician Net Promoter Scores of 80-plus-percent and a medical cost structure well below the community benchmark average.
Our members attributed to our live anchor physician groups reported an exceptionally strong 83 average NPS score in 2020 for their local anchor physician group.
Our members attributed to our live anchor physician groups reported an exceptionally strong 83 average NPS score in 2020 for their local anchor physician group.
Patients and physicians report world class net promoter scores. Physicians are able to practice medicine the way they were trained to and access recurring subscription economics, tied to the long-term health outcomes of their patients.
…our anchor physician groups have been serving their communities for more than 40 years, have a PCP tenure of approximately 13 years, and receive exceptionally strong NPS from their PCPs and patients in live geographies of 73 and 83, respectively.
Our PCPs working with our live anchor physician groups reported a 73 average NPS in 2020 for their local anchor physician group, which equals or exceeds leading consumer brands such as Southwest Airlines and Apple.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Health insurers & care providers
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.