Phreesia, Inc.
In their words
“We've been in a very tight range of 94% to 96% on gross revenue retention since we went public. So -- and we continue to be in that range.”
“On a revenue basis, it's approximately 95%.”
“Client retention rate, a big chunk of our go-to-market...90%-ish client retention rate”
NPS disclosures (1)
Our Platform tracks patient answers by location or provider, benchmarks against similar practices and calculates net promoter scores, which is a popular management tool used to gauge the loyalty of patients to their providers.
Retention disclosures (5)
Gross revenue retention: 95% (Q2 2025) — “we've been in a very tight range of 94% to 96% on gross revenue retention since we went public. So -- and we continue to be in that range.”
Retention rate: 90% (FY 2019-2022) — “client retention rate, a big chunk of our go-to-market...90%-ish client retention rate”
Retention rate: 90% (Q4 2022) — “On a client basis, it's 90%.”
Net revenue retention: 95% (Q4 2022) — “On a revenue basis, it's approximately 95%.”
Net revenue retention (provider clients): 107% (FY2019) — “Our highly recurring revenue and strong client retention is evidenced by our 107% annual dollar-based net retention rate for provider clients in fiscal 2019”
Lighthouse companies in Health insurers & care providers
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.