Healthcare Services Group
hcsg.com ↗In their words
“We had greater than 90% retention rates of our existing client base”
“Ted reiterated our expectation that 90% client retention year-over-year remains the target”
“Providing both services greater than 95%. So that's we're on a blended basis”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (8)
Retention rate: 90% (FY2024) — “Successfully started over 500 new service agreements and over 150 facility ownership changes, while maintaining an over 90% customer retention rate”
Retention rate: 90% (Q4 2024) — “we had greater than 90% retention rates of our existing client base”
Retention rate: 90% (Q1 2024) — “Ted reiterated our expectation that 90% client retention year-over-year remains the target”
Retention rate: 90% (FY2018) — “Achieved customer retention rate of greater than 90%”
Retention rate (Both Services (cross-sell)): 95% (Q4 2017) — “providing both services greater than 95%. So that's we're on a blended basis”
Retention rate (Housekeeping and Laundry (standalone)): 90% (Q4 2017) — “housekeeping and laundry, as a standalone, in and around 90%, greater than 90% like it's been historically”
Retention rate: 95% (Q4 2016) — “retention rate, closer to 95% versus the historical 90% levels”
Retention rate: 95% (Q1 2016) — “retention rates have historically been greater than 90% we've been trending closer to 95%”
Lighthouse companies in Health insurers & care providers
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.