Premier, Inc.
premierinc.com ↗In their words
“Hospitals and health systems ~250,000 providers and other organizations Capture $82 billion+ in supply chain spend > 90% health systems view Premier as strategic partner Net Promoter Score 70+ Comprehensive and scalable technology and services…”
“Health systems view member spend (2) Optimizer (CFO) 20% to 30% in FY2023 Premier as strategic partner All-time high PINC AI™ Applied Sciences Net Promoter Score >70 Delivered year-over-year Expanded partnerships Expect to add more suppliers…”
“Other innovative technologies > 90% health systems view Suppliers Premier as strategic partner Other non-healthcare Net Promoter Score >70% customers (e.g., education) Note: Data as of and for the fiscal year ended June 30, 2021, except for supply…”
Disclosed NPS over time
Every Net Promoter Score Premier, Inc. has published, by date.
NPS disclosures (7)
…hospitals and health systems ~250,000 providers and other organizations Capture $82 billion+ in supply chain spend > 90% health systems view Premier as strategic partner Net Promoter Score 70+ Comprehensive and scalable technology and services…
…health systems view member spend (2) Optimizer (CFO) 20% to 30% in FY2023 Premier as strategic partner All-time high PINC AI™ Applied Sciences Net Promoter Score >70 Delivered year-over-year Expanded partnerships Expect to add more suppliers…
…other innovative technologies > 90% health systems view Suppliers Premier as strategic partner Other non-healthcare Net Promoter Score >70% customers (e.g., education) Note: Data as of and for the fiscal year ended June 30, 2021, except for supply…
…of their organization Three-year average GPO retention rate of 98% and SaaS institutional renewal rate of 96% Achieved Net Promoter Score of 70+ Advisory committees with ~140 participating hospital and health system members Co-develop and…
…of their organization Three-year average GPO retention rate of 98% and SaaS institutional renewal rate of 96% Achieved Net Promoter Score of 70+ Co-develop and co-invest alongside members creating solutions to transform healthcare delivery…
…of their organization Three-year average GPO retention rate of 98% and SaaS institutional renewal rate of 96% Achieved Net Promoter Score of over 70% UNIQUE RELATIONSHIPS Premier is a healthcare improvement company uniting an alliance of 4,100+…
…renewal rate of 95% Nearly 90% of members view Premier as strategic partner or extension of their organization Achieved a net promoter score of more than 70%, on par with some of most recognizable, high-performing Fortune 25 companies Expanded…
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Health insurers & care providers
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.