InnovAge Holding Corp.
In their words
“And our recently completed Net Promoter Score survey, which measures participant satisfaction loyalty and enthusiasm, reached a new high of 56, well above the comparable survey score of 50 in the first quarter of fiscal 2024.”
“As a couple of examples, our participant experience which is measured by Net Promoter Score, was 46 in fiscal year '24 against a target of 35.”
“Our participant NPS increased by 13 points to 47%, reflecting improvement in 15 of our centers. And based on the NPS methodology, we believe our score positions us comparatively among the top tier of health care organizations.”
Disclosed NPS over time
Every Net Promoter Score InnovAge Holding Corp. has published, by date.
NPS disclosures (7)
In fiscal year 2026, our I-SAT NPS score was 52, compared to a national PACE program average of 59. We believe our value proposition to each constituency translates into a predictable economic model.
In fiscal year 2025, our I-SAT NPS score was 56, which compares favorably to a national PACE program average of 55. We believe our value proposition to each constituency translates into a predictable economic model.
And our recently completed Net Promoter Score survey, which measures participant satisfaction loyalty and enthusiasm, reached a new high of 56, well above the comparable survey score of 50 in the first quarter of fiscal 2024.
Based on surveys of our participants administered by a third-party vendor in FY24, our average FY24 NPS was 46. According to Qualtrics, the creator of the NPS, Bain and Company suggests a score above 20 is favorable and above 50 is excellent.
As a couple of examples, our participant experience which is measured by Net Promoter Score, was 46 in fiscal year '24 against a target of 35.
7 Our model of care drives superior health outcomes and lower healthcare costs Participants remain in the community1 Net Promoter Score2 Lower cost to Medicaid3 Reduction in low-to-medium severity ER visits4 90% 47 73% 12% Independent Living Patient…
Our participant NPS increased by 13 points to 47%, reflecting improvement in 15 of our centers. And based on the NPS methodology, we believe our score positions us comparatively among the top tier of health care organizations.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Health insurers & care providers
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.