Blue Shield of California
blueshieldca.com ↗In their words
“Blue Shield of California's Virtual Blue virtual physicians earned an NPS of 89 out of 100 in 2024 member post-visit surveys.”
“Blue Shield of California's Virtual Blue Plan achieved a Net Promoter Score of 96 through its first year.”
“Blue Shield of California reported that net promoter scores have improved with members since implementing a PBM experiment.”
Disclosed NPS over time
Every Net Promoter Score Blue Shield of California has published, by date.
NPS disclosures (4)
Blue Shield of California reported that net promoter scores have improved with members since implementing a PBM experiment.
Blue Shield of California's Virtual Blue virtual physicians earned an NPS of 89 out of 100 in 2024 member post-visit surveys.
Blue Shield of California achieved its highest-ever average Net Promoter Score as of year-end, per 2023 Mission Report.
Blue Shield of California's Virtual Blue Plan achieved a Net Promoter Score of 96 through its first year.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Health insurers & care providers
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.