Team Health Holdings Inc.
In their words
“Achieved a 96% client retention rate for emergency department ("ED") operations in 2015”
“98% client retention rate for emergency department operations in 2014”
“94% client retention rate for emergency department operations in 2013”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (6)
Retention rate (emergency department (ED) operations): 96% (FY2015) — “achieved a 96% client retention rate for emergency department ("ED") operations in 2015”
Retention rate (ED): 98% (2014) — “98% client retention rate for emergency department operations in 2014”
Retention rate (ED): 94% (2013) — “94% client retention rate for emergency department operations in 2013”
Retention rate (ED): 98% (2012) — “98% client retention rate for emergency department operations in 2012”
Retention rate: 98% (2011) — “which helped us achieve a 98 percent client retention rate in 2011”
Retention rate: 98% (LTM 2008) — “98% client retention rate”
Lighthouse companies in Health insurers & care providers
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.