Accolade
In their words
“Revenue, New Bookings (ARR), and Net Promoter Score have target levels of achievement as well as a pay-and-performance curve around target with threshold and maximum levels.”
“This advocacy-led approach to a superior healthcare experience delivers net promoter scores over 70 for our members and delights our long term customers who benefit from happy employees and lower healthcare costs.”
“By empowering members to make better decisions about their health, Accolade can support members in lowering the cost and complexity of healthcare while achieving consumer satisfaction ratings over 90 percent and an NPS of 60.”
Disclosed NPS over time
Every Net Promoter Score Accolade has published, by date.
NPS disclosures (17)
Revenue, New Bookings (ARR), and Net Promoter Score have target levels of achievement as well as a pay-and-performance curve around target with threshold and maximum levels.
This advocacy-led approach to a superior healthcare experience delivers net promoter scores over 70 for our members and delights our long term customers who benefit from happy employees and lower healthcare costs.
…spend Leader in virtual primary care Purpose-built, modern technology stack with primary care physician at center Outstanding customer satisfaction (90+ NPS) Mental health embedded with primary care Focus on physician quality – Top 50 medical schools…
Accolade consistently delivers outstanding value as evidenced by Net Promoter Scores in the nineties.
…treatment plans 30% of surgery consults result in surgery cancellation of consults lead to an alternate diagnosis +91 Net Promoter Score savings per surgical consult $5K+ savings per consult EXPERT MEDICAL CONSULTATION Providing members with…
By empowering members to make better decisions about their health, Accolade can support members in lowering the cost and complexity of healthcare while achieving consumer satisfaction ratings over 90 percent and an NPS of 60.
…decisions about their health, Accolade can support members in lowering the cost and complexity of healthcare while achieving consumer satisfaction ratings over 90 percent and an NPS of 60. Investor Contact: Todd Friedman, Investor Relations,…
Our relentless focus on member engagement and the delivery of an outstanding member experience has resulted in our 94% average member satisfaction rating and average Net Promoter Score (NPS) of 60 over the past three calendar years.
By empowering members to make better decisions about their health, Accolade can support members in lowering the cost and complexity of healthcare while achieving consumer satisfaction ratings over 90 percent and an NPS of 60.
Our relentless focus on member engagement and the delivery of an outstanding member experience has resulted in our 94% average member satisfaction rating and average Net Promoter Score (NPS) of 60 over the past three years.
Our relentless focus on member engagement and the delivery of an outstanding member experience has resulted in our 94% average member satisfaction rating and average Net Promoter Score (NPS) of 60 over the past three years.
Our relentless focus on member engagement and the delivery of an outstanding member experience has resulted in our 94% average member satisfaction rating and average Net Promoter Score (NPS) of 60 over the past three years.
Accolade consistently achieves industry-leading Net Promoter Scores exceeding 70 NPS along with 98% consumer satisfaction ratings.
Accolade consistently achieves Net Promoter Scores of 70 and higher, 98% consumer satisfaction ratings.
Accolade consistently achieves Net Promoter Scores of 70 and higher, with 98% consumer satisfaction ratings and up to 15% employer cost savings.
Accolade maintains 70+ Net Promoter Scores and 98% consumer satisfaction ratings for employee benefits support.
Accolade maintains 70+ Net Promoter Scores and 98% consumer satisfaction ratings.
Retention disclosures (7)
Accolade's shortfall in annual contract value signals a potential issue in customer retention.
Gross revenue retention: 89% (FY2024) — “gross dollar retention of 89%, 87%, and 98% for the fiscal years ended February 28(29), 2024, 2023, and 2022”
Gross revenue retention: 87% (FY2023) — “gross dollar retention of 87%, 98%, and 99% for the fiscal years ended February 28, 2023, 2022, and 2021”
Gross revenue retention: 98% (FY2022) — “gross dollar retention of 98%, 99%, and 99% for the fiscal years ended February 28(29), 2022, 2021, and 2020”
Gross revenue retention: 99% (FY2020) — “gross dollar retention of 100%, 95%, and 99% for the fiscal years ended February 28(9), 2018, 2019, and 2020”
Gross revenue retention (employer customers): 99% (FY2020) — “gross dollar retention for our employer customers of 100%, 95%, and 99% for the fiscal years ended February 28(9), 2018, 2019, and 2020”
Gross revenue retention (employer customers): 95% (FY2019) — “gross dollar retention for our employer customers of 100% and 95% for the fiscal years ended February 28, 2018 and 2019, respectively”
Lighthouse companies in Health insurers & care providers
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.