Virtual Radiologic CORP
In their words
“Radiologist retention rates (excluding those radiologists we have elected to terminate for non-compliance) of 97%, 98% and 97% for the years ended December 31, 2007, 2006 and 2005, respectively”
“Since our inception, over 98% of our customer contracts up for renewal have been renewed.”
“Customer retention rate, which is 98.8%, supports its belief that the Company's services and technology enable its customers to provide high quality patient care”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (5)
Retention rate: 97% (FY2007) — “radiologist retention rates (excluding those radiologists we have elected to terminate for non-compliance) of 97%, 98% and 97% for the years ended December 31, 2007, 2006 and 2005, respectively”
Retention rate: 98% (FY2006) — “Since our inception, over 98% of our customer contracts up for renewal have been renewed.”
Retention rate: 98.8% — “customer retention rate, which is 98.8%, supports its belief that the Company's services and technology enable its customers to provide high quality patient care”
Retention rate: 98% (since inception) — “over 98% of our customer contracts up for renewal have been renewed”
Retention rate: 99% (since inception) — “approximately 99% of our customer contracts up for renewal have been renewed”
Lighthouse companies in Health insurers & care providers
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.