Clover Health
cloverhealth.com ↗In their words
“Greater than 95% AEP retention”
“Our current 2025 retention rate remains industry-leading above 90%”
“95% AEP retention rate, proving that when members experience the Clover model, they stay”
Disclosed NPS over time
Every Net Promoter Score Clover Health has published, by date.
NPS disclosures (11)
As a final note, we are very proud that our Home Care program has an extremely high Net Promoter Score and that is something we monitor very closely in terms of whether people would recommend the program to others.
…Home Care 1,000+ bps MCR Differential for returning MA members whose PCP uses CA as compared to those who do not Positive Member Experience with NPS scores >90 demonstrating high member satisfaction High Impact from home-based primary care with net…
…to increase efficiencies and optimize care 2023 Strategy Key MetricsOverview Targeting 2023 MA Plan Medex Under Home Care Management of >$150 Million Home Care Practice (Insurance Segment) ~3,300 Net Promoter Score (NPS) >80 11 What is Clover Assistant?
Clover Health's platform has a Net Promoter Score of 59.
we measure this in an objective, standard way in the form of Net Promoter Score surveys
In addition, the Clover Assistant delights physicians, as evidenced by our positive NPS of 59 for the six months ended September 30, 2020. The Clover Assistant’s NPS is comparable to those of leading consumer technology platforms, such as Netflix and…
(29) net promoter score; (30) physician partner satisfaction;
In addition, the Clover Assistant delights physicians, as evidenced by our positive NPS of 59 for the six months ended September 30, 2020. The Clover Assistant’s NPS is comparable to those of leading consumer technology platforms, such as Netflix and…
In addition, the Clover Assistant delights physicians, as evidenced by our positive NPS of 59 for the six months ended September 30, 2020. The Clover Assistant’s NPS is comparable to those of leading consumer technology platforms, such as Netflix and…
In addition, the Clover Assistant delights physicians, as evidenced by our positive NPS of 64 for the three months ended June 30, 2020. The Clover Assistant’s NPS is comparable to those of leading consumer technology platforms, such as Netflix and…
Retention disclosures (4)
Clover Health's Medicare Advantage membership increased by 51%, highlighting improved retention and technology-driven model.
Retention rate: 95% (2025) — “greater than 95% AEP retention”
Retention rate: 90% (2025) — “our current 2025 retention rate remains industry-leading above 90%”
Retention rate: 95% (Q4 2024) — “95% AEP retention rate, proving that when members experience the Clover model, they stay”
Lighthouse companies in Health insurers & care providers
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.