NPS Intelligence (beta)

Option Care Health Inc reported high patient satisfaction scores in the low 90s and Net Promoter Scores in the mid-70s.

As affirmation of the great work our team does every single day, we continue to receive patient satisfaction scores in the low 90s and Net Promoter Scores in the mid-70s.

Net Promoter Score of 70+

Patient satisfaction scores consistently in mid - 90’s and NPS of 70+ Pharma ▪ We provide expert clinical capabilities, broad geographic coverage, and a comprehensive pharmacy network, which help enable tailored programs and services to complex patient…

Option Care Health reports patient satisfaction remains strong at 93% with Net Promoter Score of 76.2 in Q1 2024.

In the third quarter, our patient satisfaction score exceeded 92%, and we achieved a Net Promoter Score of over 75. So while we continue to deliver solid results for our shareholders, we also continue to deliver unsurpassed service to our referral…

We continue to execute effectively in quality and outcomes, achieving unprecedented net promoter scores from patients, physicians, hospital case managers and social workers due to our consistency of onboarders -- onboarding and servicing patients.

This level performance has no doubt driven the consistent in ever increasing Net Promoter Scores that we received from our patients and customers alike, 82.2 and 75 respectively.

For example, patient overall satisfaction ratings for nursing exceeded 85% top box score and our overall Net Promoter Score is greater than 70%, which favorably compares to highly regarded companies such as USAA, Costco and Nordstrom, reflecting the…

For example, our net promoter score ratings are now at 82% which favorably compares the highly regarded companies like USAA, Costco and Nordstrom, reflecting both the speed and quality of our team’s ability to onboard patients.

Option Care Health's 2026 guidance was revised down following weaker retention.