NPS Intelligence (beta)

Disclosed NPS & retention by vertical

Verticals  /  Health insurers & care providers  /  DarioHealth Corp.

DarioHealth Corp.

Health insurers & care providersDigital Health PlatformDRIO
dariohealth.com ↗
77
Latest disclosed NPS
21 Feb 2024
11
NPS entries
11 with a number
85%
Retention
12 Aug 2025
2019–25
Years covered
14 entries in all

In their words

“85% retention on the clients and the members, this is what we see year-over-year.”
— Erez Raphael, Chief Executive Officer, DarioHealth Corp. · Earnings call, Q2 2025 · 12 Aug 2025
“Our client renewal rate remained above 90%, underscoring the strong value and impact of our platform.”
— Steven Nelson, Chief Commercial Officer, DarioHealth Corp. · Earnings call, Q4 2024 · 10 Mar 2025
“We believe that our users will complete the full year with 80% retention rate”
— Erez Raphael, Chief Executive Officer, DarioHealth Corp. · Earnings call, Q2 2021 · 16 Aug 2021

Disclosed NPS over time

Every Net Promoter Score DarioHealth Corp. has published, by date.

708020192020202120237777777777777777767777

NPS disclosures (11)

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21 Feb 2024
NPS77

…8.4 mmHg reduction in systolic blood pressure for 70% of members 4.9/5 Stars app store rating 20,000+ reviews 77 NPS User Centricity Real-world clinical studies have proven product excellence, as well as helped quantify the benefits that clients…

— DarioHealth Corp. · SEC 8-K filing · filed 21 Feb 2024
SEC 8-K filing ↗
17 Oct 2023
NPS77

DRIO | Nasdaq listed | Dario’s Digital Health Solutions DRIO | Nasdaq listed | Consumer obsessed rating on the Apple app store 4.9/5 reviews 20K+ NPS 77 DRIO | Nasdaq listed | We have cracked the "engagement problem" ~5 minutes per month >2 hours per…

— DarioHealth Corp. · SEC 8-K filing · filed 17 Oct 2023
SEC 8-K filing ↗
9 Mar 2021
NPS76

…feedback, with an unparalleled 4.9 out of 5 stars across more than 15 thousand reviews in the Apple App Store, a best-in-class net promoter score of 76, and industry-leading, published improvements in clinical metrics such as estimated glucose…

— DarioHealth Corp. · SEC 10-K annual report · filed 9 Mar 2021
SEC 10-K annual report ↗
4 Feb 2021
NPS77

Tens of thousands of users pay out - of - pocket for our state - of - the - art mobile device technology platform which is top rated in the Appstore (4.9/5), with a Net Promoter Score of 77.

— DarioHealth Corp. · SEC 8-K filing · filed 4 Feb 2021
SEC 8-K filing ↗
12 Nov 2020
NPS77

And it's clearly that our best-in-class user experience that is reflected in multiple ways from the App Store with 13.5000 reviews with 4.9 stars, the net promoter score of 77.

— Erez Raphael, President and Chief Executive Officer, DarioHealth Corp. · Earnings call, Q3 2020 · 12 Nov 2020
Earnings call, Q3 2020 ↗
12 Aug 2020
NPS77

We know that we have a very good product that is very engaging and we are top operator in terms of user experience, we have 4.9 stars on the App Store, and 77 in terms of net promoter score.

— Erez Raphael, President and Chief Executive Officer, DarioHealth Corp. · Earnings call, Q2 2020 · 12 Aug 2020
Earnings call, Q2 2020 ↗
12 May 2020
NPS77

And most importantly, Dario has strong consumer engagement, as demonstrated by its high user satisfaction scores 4.9 out of 5 on the Apple App Store, a net promoter score of 77 and 50,000 plus active users on the platform.

— Rick Anderson, President and General Manager of North America, DarioHealth Corp. · Earnings call, Q1 2020 · 12 May 2020
Earnings call, Q1 2020 ↗
5 May 2020
NPS77

DarioHealth announced a +77 Net Promoter Score and 4.9 user rating on the AppStore.

— reported by finance.yahoo.com · 5 May 2020
finance.yahoo.com ↗
25 Feb 2020
NPS77

DarioHealth's Digital Diabetes Management System now available at Albertsons; company reports NPS of +77.

— reported by finance.yahoo.com · 25 Feb 2020
finance.yahoo.com ↗
6 Dec 2019
NPS77

DarioHealth digital diabetes management system has an NPS of +77.

— reported by dlife.com · 6 Dec 2019
dlife.com ↗
21 May 2019
NPS77

…Engage – How We Engage Patients in a Personalized Way Dario Experience – Healthy Choices Throughout the Day 4.3 4.8 NPS 77+ 5 Dario – The Most Loved Product in the Market Behavior Lifestyle Messages & Interactions Sensors & Environment Clinical & Bio…

— DarioHealth Corp. · SEC 8-K filing · filed 21 May 2019
SEC 8-K filing ↗

Retention disclosures (3)

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12 Aug 2025
Retention85%

Retention rate: 85% (Q2 2025) — “85% retention on the clients and the members, this is what we see year-over-year.”

— Erez Raphael, Chief Executive Officer, DarioHealth Corp. · Earnings call, Q2 2025 · 12 Aug 2025
Earnings call, Q2 2025 ↗
10 Mar 2025
Retention90%

Retention rate: 90% (Q4 2024) — “our client renewal rate remained above 90%, underscoring the strong value and impact of our platform.”

— Steven Nelson, Chief Commercial Officer, DarioHealth Corp. · Earnings call, Q4 2024 · 10 Mar 2025
Earnings call, Q4 2024 ↗
16 Aug 2021
Retention80%

Retention rate: 80% (Q2 2021) — “we believe that our users will complete the full year with 80% retention rate”

— Erez Raphael, Chief Executive Officer, DarioHealth Corp. · Earnings call, Q2 2021 · 16 Aug 2021
Earnings call, Q2 2021 ↗

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About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.