US Physical Therapy Inc
usph.com ↗In their words
“Our Net Promoter Score is 93.5. Now, just to give you some perspective, before this call, I googled what a good Net Promoter Score for a health care company is, and I got two answers.”
“As I mentioned last earnings call, last quarter, our net promoter score over 90, almost mid-90s with a 95% active promoter score for our -- across our entire company for our patients in our outpatient facilities, just incredible.”
“US Physical Therapy Inc achieved a net promoter score of 93.5, with 95% of patients being active promoters, alongside 17.3% revenue growth in physical therapy.”
Disclosed NPS over time
Every Net Promoter Score US Physical Therapy Inc has published, by date.
NPS disclosures (8)
US Physical Therapy Inc achieved a net promoter score of 93.5, with 95% of patients being active promoters, alongside 17.3% revenue growth in physical therapy.
Every day they are delivering exceptional care that results in a world-class net promoter score from our patients, who are able to return to things that they love to do.
Our Net Promoter Score is 93.5. Now, just to give you some perspective, before this call, I googled what a good Net Promoter Score for a health care company is, and I got two answers.
As I mentioned in the last earnings call, last quarter, our net promoter score is over 90, almost mid-90s, across our entire company for our patients and our out-patient facilities.
As I mentioned last earnings call, last quarter, our net promoter score over 90, almost mid-90s with a 95% active promoter score for our -- across our entire company for our patients in our outpatient facilities, just incredible.
U.S. Physical Therapy reported an impressive Net Promoter Score of 93.5, with 95% of patients being active promoters.
Our net promoter score is 93.5. Just to give you some perspective, before this call, I googled, What’s a good net promoter score for a healthcare company, and I got two answers: good was 30 and excellent was 50.
I’m particularly proud of all of our facilities for the way patients feel about them with a net promoter score across our network of 93, which, as you know, is outstanding.
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.