Centene Corporation
centene.com ↗In their words
“Our retention rate increased 2% to 82%”
“Our retention rate is maintained at 80%”
“Our retention rate at 80% year-over-year; that's pretty good for any kind of commercial product”
NPS disclosures (1)
Ambetter Health uses metrics such as Customer Satisfaction Score and Net Promoter Score
Retention disclosures (5)
Retention rate (Marketplace): 75% (2023) — “We had a 75% renewal rate into 2023”
Centene CEO David Cordani reported strong customer retention in Medicaid enrollment initiatives.
Retention rate (Marketplace): 82% (January 2019) — “Our retention rate increased 2% to 82%”
Retention rate (Marketplace): 80% (2018) — “Our retention rate is maintained at 80%”
Retention rate: 80% (Q1 2018) — “our retention rate at 80% year-over-year; that's pretty good for any kind of commercial product”
Lighthouse companies in Health insurers & care providers
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.