Elevance Health, Inc.
elevancehealth.com ↗In their words
“Employers recognize the value this program brings, reflected in a Net Promoter Score of 82. For our care providers, we create a real impact on health by going beyond the contract, and we strive to be an active partner in the care of our members.”
“And in the first quarter, enjoyed a 12 percentage point improvement in its NPS score to 82%. Between these two innovative and integrated offerings, we now serve nearly 5 million advocacy members.”
“Our industry-leading Net Promoter Scores reflect the trust employers place in our model. In the ACA market, our products are positioned to provide value to members, while reflecting the higher acuity observed this year.”
Disclosed NPS over time
Every Net Promoter Score Elevance Health, Inc. has published, by date.
NPS disclosures (6)
Our industry-leading Net Promoter Scores reflect the trust employers place in our model. In the ACA market, our products are positioned to provide value to members, while reflecting the higher acuity observed this year.
Employers recognize the value this program brings, reflected in a Net Promoter Score of 82. For our care providers, we create a real impact on health by going beyond the contract, and we strive to be an active partner in the care of our members.
And in the first quarter, enjoyed a 12 percentage point improvement in its NPS score to 82%. Between these two innovative and integrated offerings, we now serve nearly 5 million advocacy members.
All of those have very strong Net Promoter Scores. But I also like to look at not just our consumer engagement, but our clinical programs.
…Target Maximum Target Actual Payout Adjusted EPS (1) 0% 80% 160% $11.50 $12.04 136.4% Consumer Ce ntr icity Net Promoter Score (absolute and relative performance) 0% 10% 20% Statistically meaningful improvement over 2016 performance At Target…
…clinical performance initiatives Specified savings achieved from new initiatives Exceeded Target 200 % 5 % 10.0% Consumer Centricity Net Promoter Score Net Promoter Score relative to peer companies Improvement over 2015 performance 100 100 % % Total…
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.