Omada Health, Inc.
omadahealth.com ↗In their words
“The strength of our customer relationships is evidenced in our three-year average customer retention rate of over 90%”
“Retention rate of over 90%, and our customer satisfaction rate of over 90% for each of program implementation and customer success, each as of December 31, 2024, and our customer net promoter score, which we measure biannually, of 70 as of March 2025.”
“Retention rate of 90%, and our customer satisfaction rate of over 90% for each of program implementation and customer success, each as of December 31, 2024, and our customer net promoter score, which we measure biannually, of 70 as of March 2025.”
Disclosed NPS over time
Every Net Promoter Score Omada Health, Inc. has published, by date.
NPS disclosures (2)
…retention rate of over 90%, and our customer satisfaction rate of over 90% for each of program implementation and customer success, each as of December 31, 2024, and our customer net promoter score, which we measure biannually, of 70 as of March 2025.
…retention rate of 90%, and our customer satisfaction rate of over 90% for each of program implementation and customer success, each as of December 31, 2024, and our customer net promoter score, which we measure biannually, of 70 as of March 2025.
Retention disclosures (3)
Retention rate: 90% (three-year average as of 2025) — “The strength of our customer relationships is evidenced in our three-year average customer retention rate of over 90%”
Net revenue retention: 128% (FY2024) — “net dollar retention rate ... was 110% and 128% for the years ended December 31, 2023 and 2024”
Retention rate: 90% (FY2024) — “90% Customer retention ... average for the year ended December 31, 2024”
Lighthouse companies in Health insurers & care providers
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.